Pacific Gas and Electric (PG&E) SmartMeter initiative will allow the utility to replace monthly, in-person meter reads with automatic reads to improve customer service, restore power more quickly during outages and help reduce peak electricity demand.
The company will rely on Oracle Utilities Customer Care and Billing to maintain and manage both the meter inventory and customer information, converting the raw data into billable usage and generating bills based on each customer’s selected rate option/program. The application will allow PG&E to provide its SmartMeter customers with detailed usage information they can use both to better understand and manage their bills, and to participate in future energy efficiency and demand-response programs.
Quentin Grady, senior vice president and general manager of Oracle Utilities, said: We are pleased to support PG&E as it continues to provide innovative services to its customers. Oracle Utilities Customer Care and Billing running on an enterprise grid with Oracle Database and Oracle Real Application Clusters provides reliability, performance and scalability as PG&E rolls out its SmartMeter initiative.
