Let Systems provides OMS, network modeling, customer contact and mobile workforce management software for electric, gas, water and wastewater utilities. Its eRespond software platform provides utilities with the tools to increase network reliability, improve efficiency and reduce the cost of day-to-day operations while improving customer service and regulatory reporting, the company claimed.
The company added, eRespond provides features designed to simplify the end-to-end process of incident and outage management in a utility’s distribution network and it caters to a broad range of utilities – from small community-based utilities with fewer than 200,000 service connections to large utilities with approximately 16 million service connections.
It supports business processes such as customer trouble call management, fault identification and detection, automatic grouping of calls and telemetry using algorithms, smart meter and distribution management system (DMS) integration, work force management and regulatory reporting.
Let System said that its eRespond can improve the management of trouble calls, outages, planned outages and maintenance events, and provide quick fault location identification, aiding in reduction of fault durations. The software platform can also improve the usage of field resources by providing tools to report on outages via mobile and by allowing crews to identify and add devices to outages.
eRespond also includes background monitoring of key event parameters with automatic user alerting, which is received via third party Supervisory Control and Data Acquisition (SCADA), Smart Meter Automated Meter Infrastructure (AMI) and telemetry systems.
Katherine Sandford, general manager of utilities field system business at Trimble, said: “Innovative technology is transforming the way utilities are planned, managed, built and maintained. Let Systems and the eRespond smart grid OMS system provide utility customers the tools to save time and cost to improve decision making and operational efficiencies.”
