This new procedure reportedly represents a key milestone in the co-operation between Eni and Italy’s most important consumer associations. It is the result of Eni’s desire to provide a quick, simple and innovative tool to resolve disputes with consumers in the gas sector.
Through Eni’s website the company’s gas customers, with the support of the associations for consumer rights protection, can undertake a settlement procedure for disputes.
These disputes mainly relate to billing, with exceptions made for cases recognized by the resolution 229/01 of Italy’s Authority for Electricity and Gas; and gas consumption, which may arise due to unreadable meters.
All information relating to this new operational procedure will be submitted to consumers associations. The experimental phase will last 12 months, covering customers in the Veneto region of Italy.
