The firm will deploy MeterSense for meter data management (MDM), CustomerConnect for customer engagement solution (CES), and NorthStar for customer information system (CIS).
In addition to integrating the utility’s key applications, the NorthStar solution will provide access to actionable data across the entire CIS of EnWin.
CustomerConnect and MeterSense will help the Windsor local distribution company improve operations and enhance customer service.
EnWin Customer Relations VP Michael Duben stated, "Over the next 18 months we will implement technology that will empower our residential and commercial customers with the information they need to make smart decisions about consumption, conservation and cost control."
Commenting on the smart grid, Harris Utilities SmartWorks executive VP Norm Daigle said, "Putting end users in command of their own resource use is the quickest and most comprehensive way for utilities to achieve demand management."
