The application suite includes Utilities Network Management System, Utilities Mobile Workforce Management, Utilities Customer Care and Billing and Utilities Work and Asset Management solutions.
Sam Houston Electric Cooperative is implementing Oracle Utilities Customer Care and Billing to improve visibility into customer data, allowing its customer service representatives to improve service and reduce issue-resolution times. The integrated Oracle system is expected to reduce the flow of paperwork for Sam Houston Electric Cooperative. The Cooperative will also use the application to streamline bill printing and distribution.
Oracle claims that the cooperative will also implement Oracle Utilities Work and Asset Management to gain a comprehensive view of its infrastructure assets to proactively plan maintenance and repair work thus enabling it to reduce long-term repair costs.
Quentin Grady, senior vice president and general manager of utilities at Oracle, said: We are pleased to work with Sam Houston Electric Cooperative to help the organization leverage Oracle’s integration capabilities to improve efficiency, reduce manual processes and paperwork, and keep costs low to meet customers’ needs.
